Terms of Use

1. Scope and acceptance

By accessing this website or using our educational materials, you agree to these Terms of Use. If you do not agree, please do not use the website. The website is intended for adults aged 18 or older and is designed for Canadian residents aged 55+ and their families.

We may update these terms from time to time. Continued use after an update means you accept the revised terms.

2. Educational use only

This platform provides general educational and lifestyle information about hobbies, learning, communication, personal organization, social participation and recreational activities. It does not provide medical, psychological, psychiatric, physiotherapy, legal or financial advice. No outcomes are promised or guaranteed.

You are responsible for your choices. Consider your personal abilities and consult an appropriately qualified professional before starting any activity that may affect your health or safety.

We do not operate as a travel agency. Travel and local exploration content is informational only.

3. Programs and resources

• Programs are educational and may be offered online, through community partners, or via printable toolkits.
• Specialists remain anonymous unless verified and permitted. Descriptions refer to areas of expertise only and exclude medical or clinical credentials.
• Programs avoid collecting sensitive information. Do not submit medical, banking or government identification details in any form on this website.
• Where a program includes physical activity ideas, follow safety notes and consult a professional when needed.

4. Payments, refunds and cancellations

Many materials on this website are free. If a paid program or resource is offered:

• Prices for Canadian residents are shown in Canadian dollars (CAD), inclusive or exclusive of applicable taxes as stated at checkout.
• Payments may be processed by secure third‑party providers. Keep your payment details safe and do not send them by email.
• Program cancellation: You may cancel for a full refund up to 7 days before the scheduled start date. After that point, pro‑rated or alternative options may be offered at our discretion.
• Self‑paced digital resources: Because of instant access, purchases are non‑refundable once a file has been downloaded or accessed.
• Where a community partner handles registration or fees, that partner’s policies apply.

To request a change or refund, contact us using the details below. We will respond in a reasonable time frame.

5. Intellectual property

All content on this website, including text, icons, layouts and downloadable documents, is owned by or licensed to Verfhandel van Alphen B.V. and is protected by applicable intellectual‑property laws. You receive a personal, non‑exclusive, non‑transferable license to use materials for private, non‑commercial purposes.

6. Permitted sharing

• You may share public links to our pages with proper credit.
• You may print worksheets for personal use or to use within a small community group that you attend, provided the documents are not modified and all notices remain intact.
• Commercial redistribution, resale, training of others for a fee using our materials, or creating derivative works without permission is not allowed.

7. Community guidelines

We promote respectful, inclusive participation and positive, realistic representation of older adults.

• Be courteous and avoid negative assumptions based on age, language, background or ability.
• Share experiences without implying guaranteed outcomes for others.
• Do not upload or send unlawful, discriminatory, misleading or promotional content.
• Provide only information that you are comfortable sharing and avoid sensitive personal details.

8. Privacy and data

We process personal information you provide through forms to respond to your requests, operate the website and improve educational content. As a Dutch company, we comply with applicable EU data‑protection requirements and consider Canadian privacy obligations for users in Canada. Details, including your rights and contact method, are provided in our Privacy Policy.

Do not include medical or other sensitive details in messages. Consent is required before we contact you for non‑essential communications.

9. Cookies

We use essential cookies to operate this site and, with your consent, optional analytics to improve content. You can change preferences at any time. Learn more in our Cookie Policy.

10. Accessibility

We aim to follow practical WCAG 2.2 AA‑level guidance, including keyboard navigation, clear contrast and accessible forms. If you face a barrier, describe the page and element so we can review an accessible alternative.

11. Educational and activity disclaimer

Content is for general education about hobbies, learning, communication, personal organization, social participation and recreational activities. It is not medical, psychological, legal or financial advice. Participation does not guarantee happiness, longer life, improved health or other outcomes. Consider your abilities and consult an appropriately qualified professional before activities that may affect your health or safety.

12. Limitation of liability

To the fullest extent permitted by applicable law, Verfhandel van Alphen B.V. and its contributors are not liable for indirect, incidental, special, consequential or punitive damages, or any loss of data, opportunities or reputation arising from your use of the website or materials. Our total liability for any claim is limited to the amount you paid to us for the specific program or resource related to that claim, if any.

13. Image and testimonial usage

• Stories may be real, composite educational examples or fictional scenarios. Each story is clearly labeled to avoid implying guaranteed outcomes.
• We use images that represent realistic adults aged approximately 55–80, avoiding stereotypes or clinical portrayals unrelated to education.
• We publish testimonials only with permission. You may withdraw permission for future use by contacting us; prior published versions may remain in archived materials where removal is impractical.

14. Educational services information

• Nature of services: Educational programs and resources about hobbies, learning, communication, social participation and personal organization.
• Formats: Online sessions, community‑based participation through partners, and self‑paced printable resources.
• Accessibility: Efforts include high‑contrast printables, clear language and flexible, non‑timed forms.
• Languages: English. French materials are being prepared.
• No clinical services: We do not diagnose, treat or provide healthcare.

15. Governing law and jurisdiction

These Terms of Use are governed by the laws of the Netherlands. Exclusive jurisdiction and venue lie with the competent courts of the Netherlands. If mandatory consumer protections apply in your Canadian province or territory, those rights remain unaffected.

16. Changes to these terms

We may update these terms to reflect changes in services, laws or operations. When we make material changes, we will update the date at the top of this page.

17. Contact

For questions about these terms, or to request a refund or accessibility assistance:

• Verfhandel van Alphen B.V.
• Heerlerweg 4, 6367 AE Voerendaal, Netherlands
• Telephone: +31 45 203 1400
• Email: [email protected]